Shipping policy
Van Kip : Shipping
Orders are typically shipped within 1–3 working days of purchase, but we may extend times during busier periods.
Tracking availability varies by shipping method:
- Plus — Full real-time tracking from departure to delivery.
- Standard — Full tracking with regular updates throughout the journey.
- Economy — Tracking availability varies by destination. Shipments to certain countries may only receive a single scan upon departure, with limited or no further updates until delivery.
Please note that shipments to certain countries may only be dispatched on specific days of the week, depending on carrier schedules and available routes. This may affect your overall delivery timeframe.
All estimated delivery times are provided as a general guide only. International shipping is subject to delays beyond our control, including carrier backlogs, weather, and customs processing. Estimates are not a guaranteed timeframe — we appreciate your patience if things take a little longer than expected.
We ship internationally to select countries. International customers are responsible for any customs fees, taxes, or duties imposed by their country. Some destinations require additional documentation for customs clearance — this may include a government-issued ID, passport number, or local Tax ID. Please also ensure that the recipient's name on the order matches their government-issued ID, as discrepancies may cause delays or issues at customs. If customs in your country requests this information, it is the buyer's responsibility to provide it promptly to avoid delays or returns.
Van Kip is not responsible for lost or stolen packages after they are handed over to the shipping carrier. If your package arrives damaged, please contact us immediately with photos so we can assist with a replacement or refund. Please refer to our Return Policy for further details.
If you have any questions or concerns about your shipment, feel free to reach out to us at info@vankip.com
