Refund policy

Van Kip : Return and Refund

There are no returns on Van Kip products unless the item arrives in a damaged condition or you receive an item that you did not order.

We inform on the description a complete and accurate representation of our items for sale. Any flaws or imperfections in the item will be transparently highlighted in the listing.

If you receive an item that is damage or not as described, please email us at info@vankip.com and we can let you know if you are eligible for a return or exchange for the item in question.

Please notify Van Kip within 14 days of receiving the item. Provide evidence explaining your reasons for dissatisfaction with the item. Van Kip will evaluate whether you qualify for a partial, full refund, or future discount.

To be eligible for a refund, the item must be returned in the same condition in which it was received. Avoid washing or using the item before initiating a return. In most cases, you, the customer, will be responsible for covering the cost of return postage. As of now, we do not provide return labels. Please exercise caution when returning items, as any damage during the return process will be your responsibility. It's advisable to obtain proof of return shipment from your chosen postal service to safeguard your return.